The support that you will receive from your website hosting provider is really important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical trouble with a current account. Prompt and correct info about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from an actual web hosting provider and not from some reseller. If you obtain a hosting account through a company that doesn't own its servers and it can't access them right away, it's likely that you'll wait for a day or two to get a response to any query, therefore your sites may remain offline for quite a while. In contrast, a provider that provides various means of communication and has a support staff available at any time can assist you right away and help you decrease or completely avoid any downtime and possible losses.

24/7 Customer Support in Website Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our website hosting services feature 24/7 technical support as well as several ways of communication. If you do not have an account yet, you can easily phone us or use our live chat and consult with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up buying a service that you can't use effectively. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. Unlike the majority of suppliers out there today, we respond to all the tickets within the hour, so you will not have to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to get timely assistance, especially if your website is not working as it should be for some reason. All of our semi-dedicated servers come with 24/7 customer and technical support, thus if something happens, you're able to use a number of methods to contact us - phone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and general matters, which means that in case you do not have an account yet, for instance, you're able to get extra information regarding our services, or we will help you with less difficult tech problems. The other two methods are for solely technical issues or everything which is more time-consuming due to the fact that it's much easier track the correspondence between you and our support team. The guaranteed maximum reply time for them is only one hour, the regular one - 15-20 minutes, therefore you won't need to wait for a whole day so as to get assistance as you may have to do with other service providers.

24/7 Customer Support in VPS Servers

Using our VPS servers, you'll never need to wait for more than an hour to get help for any problem that you could experience with the server or the software which comes pre-installed with it. We warrant this short response time for all of the tickets which you open via your billing Control Panel or email messages that you send to our tech support crew. Furthermore, we have local telephone numbers in a number of countries around the world as well as a live chat service where we can easily help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the different methods of communication, so whatever your question or problem is, there's always someone to assist you in a timely manner. When you need help with third-party software, which you cannot install or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone when you run a whole server, so each dedicated server that we supply features 24/7 support with 1-hour response time warranty regardless of the situation. This service is 100 % free for all the problems with your server or the software that was installed by our administrators during the setup, which means that you'll be able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing section or you can send an email message, and the actual answer time for either of these rarely exceeds 30 minutes since we have administrators available twenty-four hours a day. In case you need general info about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to include to your server plan through your billing Control Panel.