In case you’ve purchased a web hosting plan and you have certain enquiries about a given feature/function, or if you have confronted some problem and you require assistance, you should be able to contact the respective customer support staff. All hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, as the best way to resolve an issue most often is to submit a ticket. This form of communication makes the replies exchanged by both sides simple to track and permits the customer service staff representatives to escalate the case in case, for instance, a server admin should step in. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will have to use no less than 2 separate accounts to contact the support staff and to actually manage the hosting space. Constantly switching between the accounts might sometimes be a nuisance, not to mention the fact that it takes a long period of time for the vast majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Website Hosting

With a website hosting from us, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst you’re browsing through your website files or modifying different settings. The ticketing system is being strictly monitored 24/7 by our help desk support team members and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to receive help. In stark contrast to other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any technical or billing problem. Plus, you can read a number of help articles, which will help you solve the most commonly faced obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which means that you won’t require a different support platform to contact our tech support staff – you can do it on the spot in case you chance upon a complication. Posting a new ticket takes a couple of clicks and finding an older one is equally simple. With our smart search filter, you can quickly track down any ticket that you have sent in the past. You can open a ticket at any moment as our support team members are at your service 24 hours a day, 7 days a week, 365 days a year and reply in no more than an hour, although it rarely takes this much to receive support. With Hepsia, you’ll have everything in one single place and you can forget about needing to go through 2 or more platforms to troubleshoot a simple issue.