Integrated Ticketing System in Website Hosting
With a website hosting from us, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst you’re browsing through your website files or modifying different settings. The ticketing system is being strictly monitored 24/7 by our help desk support team members and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to receive help. In stark contrast to other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any technical or billing problem. Plus, you can read a number of help articles, which will help you solve the most commonly faced obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which means that you won’t require a different support platform to contact our tech support staff – you can do it on the spot in case you chance upon a complication. Posting a new ticket takes a couple of clicks and finding an older one is equally simple. With our smart search filter, you can quickly track down any ticket that you have sent in the past. You can open a ticket at any moment as our support team members are at your service 24 hours a day, 7 days a week, 365 days a year and reply in no more than an hour, although it rarely takes this much to receive support. With Hepsia, you’ll have everything in one single place and you can forget about needing to go through 2 or more platforms to troubleshoot a simple issue.