A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It's a very efficient way to receive some information about the website hosting services or have some problem resolved as you are talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of errors when you exchange info like usernames or domain names, the more rapid response time as the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do something else entirely while the representative examines the issue involved. What's more, you are able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone rates that you will need to pay when you're calling to another country.

Live Chat Support in Website Hosting

As we acknowledge the fact that various situations are usually resolved when you talk to a live person, we supply a live chat service for all of our prospective and existing customers. The chat is accessible every single day and our customer care agents will help you with a wide range of questions and situations. In case you aren't our client yet, you'll be able to find out more about our website hosting packages and the hosting platform in general to make sure that your web sites will run properly on our servers. If you already have an account and you have some questions or you experience any troubles with any of our solutions, you'll be able to get in touch with us through our live chat and we will supply you with the required information or assist you to troubleshoot the problem. You will need to open a trouble ticket for specific troubles that require longer time or the expertise of a system administrator, still for a variety of basic problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all of our potential and current customers. If you're searching for a new web hosting account, you'll be able to chat in real time to one of our representatives and receive more details about our semi-dedicated servers so as to select the perfect plan for your web sites. If you already own an account with us, we can support you timely with billing, general and 1st level technicalissues. Though sometimes you may have to open a ticket because there are problems that cannot be resolved on the live chat, we'll be able to help you with lots of common jobs, such as installing an e-mail account in an email client or forwarding one domain to another. In this way, you'll get prompt assistance and you will save a long time.