If you’re a site owner, a problem could always occur and it does not necessarily need to be associated with the hosting service. For example, something can go wrong when you bring an Internet app up to date or some crucial content might be edited or erased by accident. No matter what the essence of the problem might be, you will have to touch base with the respective customer care staff and request them to retrieve a backup or to help you troubleshoot the problem that you’re facing. How quickly they’ll do that will determine how much time your sites will be unreachable. For given sites like community portals or e-commerce portals, an elongated inaccessibility can too often mean losing visitors and cash. Therefore, it is of primary importance that you use the services of a hosting company that provides not only a very good client care service, but also a timely one.

One-Hour Response Guarantee in Website Hosting

In case you are using one of our website hosting and you have an inquiry or run into an obstacle, you can get in touch with us 24-7 by submitting a customer support ticket or by sending an email and we guarantee that you’ll get a reply within the hour. In case the issue can be sorted out, we’ll do it before we respond to you, whereas if there is something that you have to do on your end, we’ll provide you with all the needed information – what settings to check, what possible solutions to try, etc. Normally, you will obtain an answer within only half an hour, which means that waiting for hours on end or even for more than 1 day to receive support is something unthinkable. Our one-hour response time guarantee applies to any enquiry that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we recognize exactly how critical it is to obtain well-timed help, we promise that you won’t ever have to wait around for more than 60 minutes to obtain a reply to any trouble ticket that you send via your semi-dedicated server CP. In reality, you will seldom need to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of its nature – billing, technical or general. What’s more, our tech and client support team is available 24 hours a day, 7 days a week, 365 days a year, which implies that even if you submit a ticket during public holidays, you’ll invariably obtain a lightning-fast response, which will include the answer to an enquiry, the solution to a complication or the information required to sort out an issue yourself – if there is something that you need to do on your end. With us, you will never have to waste a day waiting around for a response like you would with a lot of other companies.