Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every single support request you send to us will be responded to within maximum one hour. If your trouble ticket or e–mail requires additional assistance from a server admin, we will timely forward it and leave a note to inform you that your case is being examined. If you take advantage of the Optional Admin Services package, all of the server management services included there will be performed at a time that is suitable for you.
A First–Class Customer Care Service
- We will be at your disposal 24x7x365 to respond to any questions that you may have regarding our Web Control Panel or any of the apps that we have preinstalled on your behalf on the dedicated server. If you also require support tackling server management procedures, you can take a glance at our Optional Admin Services package, which includes data backup disk space, Operating System updates every week, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures.
An Intuitive Help Area
Every dedicated server includes our cost–free Web Control Panel, which boasts a fully detailed knowledge base plus a set of step–by–step video tutorials. Whenever you need help with the Web Control Panel, just hit the Videos or Help buttons situated in the upper right corner.