Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Web Control Panel you will find a comprehensive Help section featuring many how–to articles and frequently asked questions. They are answered by our support team of qualified techs. Just type in your question and our intelligent system will show you the best possible answer.

  • Top quality support service

  • Educational Video Clips

  • If you prefer to see how an action is implemented or how a problem is dealt with, instead of just reading about it, then have a look at our collection of educational video tutorials. They address various issues and will help you swiftly find your way around our Web Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7 tech support service and feature a 60–minute response guarantee. Our well–trained techs will be available 24–7–365 and will fix any problem that you might run into within less than 1 hour after the trouble ticket submission. In the majority of cases, a response will be given to you within twenty minutes.